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Shipping, Returns & Orders
Yes — we ship to most countries worldwide, including the US, Canada, Australia, New Zealand, Japan, South Korea, Switzerland, Turkey, Brazil, Mexico, and many more. 🌍
How long does delivery take?
- USA (contiguous): 4–12 business days
- Alaska, Hawaii, Puerto Rico: 11–24 business days
- Canada: 12–37 business days
- Australia: 12–37 business days
- Rest of the World: 12–37 business days(Production 2–7 business days + transit times vary by region.)
Special Note: Some custom-made items (e.g., select bags) ship from our partner facility in China and usually arrive within 7–22 business days.
Estimated Shipping Rates:
- USA: $4.79–$10.89 (first item) / $0.75–$3.09 (additional)
- Canada: $9.19–$18.69 (first) / $2.09–$6.59 (additional)
- Australia: $12.49–$21.79 (first) / $2.49–$11.49 (additional)
- Rest of World: typically $9.99–$29.99 (first) / $2.99–$9.99 (additional)(Exact rate shown at checkout, varies by product & destination.)
Note: These are average rates and may vary slightly depending on the print provider and shipping destination.
Do I pay customs or taxes?
We only collect sales tax in Wyoming, USA. For other regions, import duties or taxes may be charged by your local customs office. These fees, if any, are the customer’s responsibility.
If you made a mistake with your shipping address, customization, or selected the wrong size, please contact us within 2 hours of placing your order. We’ll do our best to update it before the item goes into production.
Since all items are custom-made, production may begin quickly. We can’t guarantee changes after that window — but we’ll always do our best to help.
If your order has already shipped, we may not be able to make changes — but feel free to contact us and we’ll help if we can.
👉 Please double-check your address and order details before checkout.
Address Requirements & International Notices
- Shipping address must be written in Latin
characters. - A phone number is required for international delivery.
- PO box delivery is not recommended outside the US.
- Some countries (e.g., Germany, Brazil, Mexico, Chile, Venezuela, South Korea) require a national ID or tax number at checkout. Please ensure it’s entered correctly to avoid delays or returns.
Deliveries to PO boxes or parcel lockers (e.g., Germany’s Packstation) are not guaranteed and may result in returned or delayed shipments. Use a physical street address if possible.
Once your order ships, you’ll receive a confirmation email with a tracking number.
You can track your shipment directly via the tracking page on our website.
Tracking details usually become active within 24 hours after shipping.
You can also visit our Order Tracking Page to check the latest status of your delivery.
If you haven’t received tracking after 5 business days, feel free to contact us.
Because all items are made to order, we do not accept returns or exchanges unless your item arrives damaged, defective, or incorrect.
If this happens, please contact us within 7 days of delivery with your order number and photo evidence.
We’ll be happy to offer a free replacement or a full refund — no item returns required.
We do not accept returns or offer refunds in the following situations:
Incorrect size, color, or personalization details entered during checkout
Buyer’s remorse or change of mind
Slight variations in print placement or product dimensions within acceptable tolerance
(±1” for most adult garments, ±0.5” for baby apparel)
Incorrect or incomplete shipping address entered by the customer
(including undeliverable PO Box addresses)
Your satisfaction matters, and we’ll always do our best to make things right if there’s a genuine issue.
Please see our Refund Policy for further details.
If your item arrives damaged, defective, or incorrect, we’ll gladly offer a free replacement or full refund—no returns necessary.
Please contact us within 7 days of delivery with your order number and photo evidence.
We do not accept returns for size issues, buyer’s remorse, or personalization errors provided at checkout.
For step-by-step instructions, please see our Refund Instructions.
Looking for more answers?
Check out our full Frequently Asked Questions page.
