Refund policy

Refund Policy

This Refund Policy applies to purchases made from Bilmiss (operated by Bilmis LLC).

Returns & Exchanges

Because Bilmiss products are made to order and many are personalized specifically for each customer, returns and exchanges are generally not accepted for:

  • Change of mind
  • Incorrect size selection
  • Incorrect personalization details provided by the customer

Please review product details, sizing information, and personalization carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or does not match the personalization you submitted, please contact us within 7 days of delivery.

We will review your order and work with you to determine the most appropriate solution.

Depending on the circumstances, this may include:

  • A replacement
  • A full or partial refund
  • Another appropriate resolution

How to Request Assistance

Please contact us at info@bilmiss.com and include:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos showing the problem

Providing complete information helps us review and resolve your request as efficiently as possible.

Personalized Products

Personalized and custom-made products generally cannot be returned or exchanged because of change of mind, incorrect size selection, or personalization details entered incorrectly during checkout.

This does not affect assistance available for products that arrive damaged, defective, or incorrect.

Order Cancellations

Production begins shortly after an order is placed. Cancellation requests can only be accepted before production has started.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

Refund Processing

Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, import taxes, or handling fees imposed by local authorities.

These charges are generally the responsibility of the recipient and are not controlled by Bilmiss.

Need Assistance?

If you have questions about an order, return, replacement, or refund, please contact us:

Email: info@bilmiss.com

You may also review our Shipping Policy and Order Issues & Replacements information for additional details.