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Estimated Shipping Rates:

We offer affordable standard shipping, with rates starting from approximately $4.75–$5.19 within the USA.

Shipping costs vary depending on the product type and destination country. The exact shipping cost is calculated at checkout — no payment is required to view rates.

T-Shirts

• USA: $5.19 (first item), $2.19 (each additional item)

• Canada: $9.39 (first item), $4.39 (each additional item)

• Australia: $12.49 (first item), $4.99 (each additional item)

• International: $10.00 (first item), $4.00 (each additional item)

Hoodies / Sweatshirts

• USA: $9.99 (first item), $2.49 (each additional item)

• Canada: $12.69 (first item), $6.59 (each additional item)

• Australia: $21.99 (first item), $9.99 (each additional item)

• International: $15.00 (first item), $10.00 (each additional item)

Note: These are average rates and may vary slightly depending on the print provider and shipping destination.

The average production time varies depending on the product and print provider. Below are typical examples:

• Basketball Rib Shorts (All-over Print): ~3.2 days

• Metallic Mug (Silver/Gold): ~2.0 days

• Men’s Pajama Set (All-over Print): ~1.5 days

• King Hooded Sweatshirt: ~1.2 days

• Unisex Heavyweight Letterman Jacket: ~4.0+ days

Please note these are average estimates. Actual production times may vary slightly depending on the item and production queue.

If you need specific information about a product, feel free to contact us!

At Bilmiss, all items are made to order — meaning they’re printed especially for you after you place your order.

Please allow the following estimated time frames:

Production Time: Please allow 1–5 business days for your item to be made.

Handling Time: After production, please allow 2–6 business days for processing and packaging.

Most tems are ready in 1–4 business days. Examples:

– Basketball Shorts (All-over Print): ~3.2 days

– Metallic Mug: ~2.0 days

– Pajama Set: ~1.5 days

– Heavy Letterman Jacket: ~4.0+ days

Transit Time

USA (Standard): 2–5 business days

Hawaii, Alaska, Puerto Rico, APO/FPO: 9–17
business days

Canada, Australia, International: 10–30
business days

Estimated Total Delivery Time

USA: 4–11 business days

International: 12–36 business days

Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

Delivery times may vary based on location, local courier delays, or customs clearance in your country.

Yes. Check our full shipping policy to see what countries we ship to!

We take Paypal, Visa, Mastercard, American Express and more!

At Bilmiss, we believe that trust begins with quality. Every product we offer goes through a thoughtful creation process — from purposeful design to careful fulfillment — so that what arrives at your door feels just as good as it looks.

See our quality by design process and Our Quality Promise. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If your item arrives damaged, defective, or with a manufacturing issue, please contact us or email to us at info@bilmiss.com within 7 days of delivery. We’ll be happy to offer a free replacement or refund, depending on the situation.

We only collect sales tax for orders shipped to Wyoming, USA.

For international orders, we do not collect customs duties, VAT, or import taxes. These charges, if applicable, are determined and collected by your local customs authority upon delivery.

For international orders, customs duties, VAT, or import taxes may be charged by your country’s customs office upon delivery. These fees are not collected or controlled by us and vary depending on local laws and order value. We recommend checking with your local customs authority if you’re unsure about potential charges.

Unfortunately, we have no control over customs clearance timelines. While most international orders arrive within the estimated timeframe, some may be delayed due to customs inspections or local regulations.

If your order seems unusually delayed, we’re happy to assist you in tracking it. Please reach out to us at info@bilmiss.com with your order number.

All of our products are made to order. This means your item is produced just for you after you place your order — ensuring high quality and care in every package.

Production Time: Please allow 1–5 business days for your item to be made.

Handling Time: After production, please allow 2–6 business days for processing and packaging.

Shipping Time:

• USA (mainland): 2–5 business days
  
• Alaska, Hawaii, Puerto Rico: 9–17 business days
  
• Canada, Australia, International: 10–30 business days

Total estimated delivery time:

• USA: 4–11 business days
  
• International: 12–36 business days (may vary by country and customs processing)

You’ll receive a tracking number via email once your order has shipped. Delivery times may vary due to holidays, customs delays, or courier issues.

We understand — sometimes plans change!

If you need to cancel or make changes to your order, please contact us within 2 hours of placing it. We’ll gladly cancel or adjust your order as long as it hasn’t entered production yet — no questions asked.

If more than 2 hours have passed, your order may already be in production or on its way. In that case, we may not be able to cancel or modify it.

Once your order ships, you’ll receive a confirmation email with a tracking number.

You can track your shipment directly via the tracking page on our website.

Tracking details usually become active within 24 hours after shipping.

You can also visit our Order Tracking Page to check the latest status of your delivery.

If you haven’t received tracking after 5 business days, feel free to contact us.

Once your order is processed, a tracking number is created even while your item is still being prepared for shipment. It may take a few days for tracking updates to appear, especially if your package hasn’t yet been scanned by the carrier.

This doesn’t mean your order is delayed — it’s simply on its way through the fulfillment process.

Please note that during holidays or high-volume periods, updates may take a bit longer. We appreciate your patience and understanding as we ensure each item is carefully crafted before it ships

If you made a mistake with your shipping address, customization, or selected the wrong size, please contact us within 2 hours of placing your order. We’ll do our best to update it before the item goes into production.

Since all items are custom-made, production may begin quickly. We can’t guarantee changes after that window — but we’ll always do our best to help.

If your order has already shipped, we may not be able to make changes — but feel free to contact us and we’ll help if we can.

👉 Please double-check your address and order details before checkout.

Address Requirements & International Notices

• Shipping address must be written in Latin
  characters.
• A phone number is required for
  international delivery.
• PO box delivery is not recommended outside
  the US.
• Some countries (e.g., Germany, Brazil, Mexico, Chile, Venezuela, South Korea) require a national ID or tax number at checkout. Please ensure it’s entered correctly to avoid delays or returns.

🚫 Deliveries to PO boxes or parcel lockers (e.g., Germany’s Packstation) are not guaranteed and may result in returned or delayed shipments. Use a physical street address if possible.

Order confirmation emails are automatically sent within a few minutes of placing your order. If you haven’t received it:

1. Please check your Spam or Promotions folder — it may have landed there.
   
2. Make sure you entered correct email address at checkout.

Still no email? No worries — just Contact Us or send us an email at: info@bilmiss.com or message us via WhatsApp and we’ll be happy to confirm your order manually.

Due to our sublimation printing process and vacuum sealed shipping, lighter colored items may arrive with slight discoloration which is completely normal and will come out after one light wash!

Because all items are made to order, we do not accept returns or exchanges unless your item arrives damaged, defective, or incorrect.

If this happens, please contact us within 7 days of delivery with your order number and photo evidence.

We’ll be happy to offer a free replacement or a full refund — no item returns required.

We do not accept returns or offer refunds in the following situations:

Incorrect size, color, or personalization details entered during checkout

Buyer’s remorse or change of mind

Slight variations in print placement or product dimensions within acceptable tolerance

(±1” for most adult garments, ±0.5” for baby apparel)

Incorrect or incomplete shipping address entered by the customer

(including undeliverable PO Box addresses)

 Your satisfaction matters, and we’ll always do our best to make things right if there’s a genuine issue.

We do not require you to return the item if your product is damaged, defective, or incorrect. Simply contact us with clear photo evidence within 7 days of delivery, and we’ll offer a free replacement or full refund—no return shipping necessary.

Since all items are made to order, we do not accept returns for reasons such as incorrect size, buyer’s remorse, or personalization errors. In these cases, no refund or replacement will be issued.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Be sure to include your order number and photo evidence of the issue.

We’ll offer a free replacement or full refund—no returns necessary.

Due to the custom-made nature of our products, we do not accept returns or exchanges for reasons such as size issues, change of mind, or incorrect personalization provided at checkout.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photo evidence of the issue. Once confirmed, we’ll gladly offer a free replacement or full refund — and you won’t need to return the item.