All payments are securely processed through PCI-compliant gateways such as Shopify Payments, PayPal, and others, ensuring that your personal and payment data is encrypted and protected.

At Bilmiss, we believe that trust begins with quality. Every product we offer goes through a thoughtful creation process — from purposeful design to careful fulfillment — so that what arrives at your door feels just as good as it looks.

See our quality by design process and Our Quality Promise. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If your item arrives damaged, defective, or with a manufacturing issue, please contact us or email to us at info@bilmiss.com within 7 days of delivery. We’ll be happy to offer a free replacement or refund, depending on the situation.

Yes — we ship to most countries worldwide, including the US, Canada, Australia, New Zealand, Japan, South Korea, Switzerland, Turkey, Brazil, Mexico, and many more. 🌍

The average Production & Handling Time:

2–7 business days

How long does delivery take?

• USA (contiguous): 4–12 business days
• Alaska, Hawaii, Puerto Rico: 11–24 business days
• Canada: 12–37 business days
• Australia: 12–37 business days
• Rest of the World: 12–37 business days(Production 2–7 business days + transit times vary by region.)

Special Note: Some custom-made items (e.g., select bags) ship from our partner facility in China and usually arrive within 7–22 business days.

Estimated Shipping Rates:

• USA: $4.79–$10.89 (first item) / $0.75–$3.09 (additional)
• Canada: $9.19–$18.69 (first) / $2.09–$6.59 (additional)
• Australia: $12.49–$21.79 (first) / $2.49–$11.49 (additional)
• Rest of World: typically $9.99–$29.99 (first) / $2.99–$9.99 (additional)(Exact rate shown at checkout, varies by product & destination.)

Note: These are average rates and may vary slightly depending on the print provider and shipping destination.

We only collect sales tax in Wyoming, USA. For other regions, import duties or taxes may be charged by your local customs office. These fees, if any, are the customer’s responsibility.

We accept a variety of secure and convenient payment methods to make your shopping experience smooth and reliable.

You can pay using:

– Major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, Venmo)

– Express checkout options (Shop Pay, Apple Pay, Google Pay, Amazon Pay, PayPal)

All payments are securely processed using encrypted technology.

Unfortunately, we have no control over customs clearance timelines. While most international orders arrive within the estimated timeframe, some may be delayed due to customs inspections or local regulations.

If your order seems unusually delayed, we’re happy to assist you in tracking it. Please reach out to us at info@bilmiss.com with your order number.

The average production time varies depending on the product and print provider. Below are typical examples:

📦 Estimated Delivery Times

USA

• Shipping Method: Standard

• Min–Max Shipping Rates:

  – Min: $4.79 (First item), $0.75 (Additional item)

  – Max: $10.89 (First item), $3.09 (Additional item)

• Production & Handling Time: 2–7 business days

• Transit Time: 2–5 business days

• Total Delivery Time: 4–12 business days

Alaska, Hawaii, Puerto Rico

• Shipping Method: Standard

• Min–Max Shipping Rates:

  – Min: $4.79 (First item), $0.75 (Additional item)

  – Max: $10.89 (First item), $3.09 (Additional item)

• Production & Handling Time: 2–7 business days

• Transit Time: 9–17 business days

• Total Delivery Time: 11–24 business days

Canada

• Shipping Method: Standard

• Min–Max Shipping Rates:

  – Min: $9.19 (First item), $2.09 (Additional item)

  – Max: $18.69 (First item), $6.59 (Additional item)

• Production & Handling Time: 2–7 business days

• Transit Time: 10–30 business days

• Total Delivery Time: 12–37 business days

Australia

• Shipping Method: Standard

• Min–Max Shipping Rates:

  – Min: $12.49 (First item), $2.49 (Additional item)

  – Max: $21.79 (First item), $11.49 (Additional item)

• Production & Handling Time: 2–7 business days

• Transit Time: 10–30 business days

• Total Delivery Time: 12–37 business days

📝 Shipping rates vary by product type and fulfillment partner. You’ll see the final amount during checkout — no payment is required to view.

🕒 Handling time includes production and packaging.

Please note these are average estimates. Actual production times may vary slightly depending on the item and production queue.

If you need specific information about a product, feel free to contact us!

You’ll receive a tracking number via email once your order has shipped. Delivery times may vary due to holidays, customs delays, or courier issues.

We understand — sometimes plans change!

If you need to cancel or make changes to your order, please contact us within 2 hours of placing it. We’ll gladly cancel or adjust your order as long as it hasn’t entered production yet — no questions asked.

If more than 2 hours have passed, your order may already be in production or on its way. In that case, we may not be able to cancel or modify it.

Once your order ships, you’ll receive a confirmation email with a tracking number.

You can track your shipment directly via the tracking page on our website.

Tracking details usually become active within 24 hours after shipping.

You can also visit our Order Tracking Page to check the latest status of your delivery.

If you haven’t received tracking after 5 business days, feel free to contact us.

Once your order is processed, a tracking number is created even while your item is still being prepared for shipment. It may take a few days for tracking updates to appear, especially if your package hasn’t yet been scanned by the carrier.

This doesn’t mean your order is delayed — it’s simply on its way through the fulfillment process.

Please note that during holidays or high-volume periods, updates may take a bit longer. We appreciate your patience and understanding as we ensure each item is carefully crafted before it ships

If you made a mistake with your shipping address, customization, or selected the wrong size, please contact us within 2 hours of placing your order. We’ll do our best to update it before the item goes into production.

Since all items are custom-made, production may begin quickly. We can’t guarantee changes after that window — but we’ll always do our best to help.

If your order has already shipped, we may not be able to make changes — but feel free to contact us and we’ll help if we can.

👉 Please double-check your address and order details before checkout.

Address Requirements & International Notices

• Shipping address must be written in Latin
  characters.
• A phone number is required for
  international delivery.
• PO box delivery is not recommended outside the US.

Order confirmation emails are automatically sent within a few minutes of placing your order. If you haven’t received it:

1. Please check your Spam or Promotions folder — it may have landed there.
   
2. Make sure you entered correct email address at checkout.

Still no email? No worries — just Contact Us or send us an email at: info@bilmiss.com or message us via WhatsApp and we’ll be happy to confirm your order manually.

Because all items are made to order, we do not accept returns or exchanges unless your item arrives damaged, defective, or incorrect.

If this happens, please contact us within 7 days of delivery with your order number and photo evidence.

We’ll be happy to offer a free replacement or a full refund — no item returns required.

We do not accept returns or offer refunds in the following situations:

Incorrect size, color, or personalization details entered during checkout

Buyer’s remorse or change of mind

Slight variations in print placement or product dimensions within acceptable tolerance

(±1” for most adult garments, ±0.5” for baby apparel)

Incorrect or incomplete shipping address entered by the customer

(including undeliverable PO Box addresses)

 Your satisfaction matters, and we’ll always do our best to make things right if there’s a genuine issue.

We do not require you to return the item if your product is damaged, defective, or incorrect. Simply contact us with clear photo evidence within 7 days of delivery, and we’ll offer a free replacement or full refund—no return shipping necessary.

Since all items are made to order, we do not accept returns for reasons such as incorrect size, buyer’s remorse, or personalization errors. In these cases, no refund or replacement will be issued.

If your item arrives damaged, defective, or incorrect, we’ll gladly offer a free replacement or full refund—no returns necessary.

📩 Please contact us within 7 days of delivery with your order number and photo evidence.

We do not accept returns for size issues, buyer’s remorse, or personalization errors provided at checkout.

🔗 For step-by-step instructions, please see our Refund Instructions.

If your item arrives damaged, defective, or incorrect, we’ll gladly offer a free replacement or full refund—no returns necessary.

📩 Please contact us within 7 days of delivery with your order number and photo evidence.

🔗 For step-by-step instructions, please see our Refund Instructions.