Requesting a Refund or Replacement

Requesting a Refund or Replacement

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery. We’re here to make it right — no returns required.

Here’s how to request a refund or free reprint:

1. Email us at info@bilmiss.com within 7 days of receiving your order.
2. Include the following in your message:
   • Your order number
   • A short description of the issue
   • Clear photos or video showing the problem
3. Our team will review your request within 2 business days.
4. If eligible, we’ll issue a full refund or send a free replacement.

For full terms, please visit our Refund Policy.