Please note: Personalized items are made to order. Please double-check your customization details before placing your order. You may request edits, cancellations, or address changes within 2 hours of purchase. After this window, your order moves into production and cannot be modified or canceled.
Because each custom item is made specifically for you, we unfortunately cannot accept returns due to change-of-mind or personalization errors. Custom and personalized items are final sale and non-returnable unless they arrive damaged or defective.
However, if your order arrives damaged or incorrect, please contact our support team. We’ll make it right by arranging a replacement or refund as appropriate.
Hassle-Free Solutions for Your Peace of Mind
At Bilmiss, we’re committed to delivering high-quality, thoughtful products designed to support your everyday moments - whether you’re celebrating a milestone, expressing your style, or exploring your passions.
We understand that circumstances can change, and we’re here to help — whether you’ve received a faulty item or simply need to make a return.
Warranty Coverage for Product Defects
All Bilmiss products are backed by our warranty, which covers manufacturing defects. If you believe your item is faulty or not functioning as intended, please contact our support team with a description and photo of the issue. We will gladly assess your claim and arrange for a replacement or refund as appropriate.
Change-of-Mind Returns (Color, Style, Duplicate Gifts)
We also accept returns due to change of mind - including reasons such as incorrect color selection or receiving a duplicate gift. To be eligible for a return under these circumstances:
- The item must be unused, not personalized, and in original condition, with all tags attached and packaging intact.
- We accept returns within 30 days of delivery. Returns must be initiated within 30 days of receipt. If your item is damaged or defective, you must notify us within 7 days of delivery for refund or exchange eligibility.
- Items returned without original tags or packaging, or showing signs of use, will be deemed ineligible for return.
Please ensure the item remains in resalable condition if you intend to return it.
Damaged or Defective Items
If your item is damaged or defective, we must be notified within 7 days of delivery. Please contact us with photos of the issue and your order number. If we are not informed within this period, we may not be able to offer a refund or exchange.
How to Initiate a Return
Contact Us: To initiate a return or request a refund, simply email our support team at info@bilmiss.com. Be sure to include your order number and reason for the return in your message.
Return Shipping: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Processing
- Once approved, refunds are processed to your original payment method within 10 business days.
- If payment was made in a foreign currency, processing time may vary depending on your bank.
- If you haven’t received your refund within 15 business days, please contact us for assistance.
Need Help?
For help with your order or product inquiries, you can reach us via:
📧 Email: info@bilmiss.com
💬 WhatsApp: +1 307-429-0352
Live chat available during working
hours: Monday to Friday, 9:00 AM – 5:00 PM (EST). We usually respond within a few hours.
